Application Specialist

hybrid
1473 John Counter Boulevard suite 401, Kingston, Ontario, Canada, K7M 8Z6
full-time . November 23, 2024

Description

Based in Kingston, Ontario, Novari Health specializes in designing, building, and deploying enterprise-scale software solutions that improve access to care for patients and at the same time improves the delivery of healthcare. Our Novari Access to Care® integrated software platform includes modules that enable eReferrals, coordinated care, telemedicine, eBooking, wait list management and air traffic control-like functionality that helps patients get the right care at the right time by the right provider.

Novari Health is based in beautiful Kingston, Ontario with all its amenities and low cost of living. On the shores of Lake Ontario, halfway between Toronto and Montreal and only 1.5 hours from Ottawa, Kingston, Ontario consistently ranks as one of the best places to live in Canada.

Purpose:

The Application Specialist at Novari Health is tasked with ensuring the optimal utilization and performance of our healthcare software applications. This professional works directly with healthcare providers and internal teams to implement, tailor, and maintain software solutions to meet the dynamic needs of the healthcare industry, thereby enhancing patient care through innovative technology.

Duties:

Implementation and Configuration

Help lead the implementation process for new clients or upgrades for existing clients, including system configuration, customization, and testing.
Collaborate with healthcare providers to understand their workflows and requirements, ensuring the application is configured to meet their needs.

Training and Documentation

Develop and deliver comprehensive training programs for end-users, focusing on application features, best practices, and workflow optimization.
Create and maintain detailed documentation, including user guides, FAQ sections, and support manuals to assist end-users in troubleshooting and understanding application functionalities.

Metadata Configuration

Configure and manage application metadata to ensure data integrity, accuracy, and effective data utilization within the application ecosystem.
Work closely with technical teams to understand and implement metadata standards that support application functionality and user needs.

Current/Future State Analysis

Conduct detailed analysis of current application usage, workflows, and performance to identify improvement opportunities.
Develop strategic plans for future state configurations and enhancements, aimed at optimizing operational efficiency and user satisfaction.

Workflow Configuration

Customize and configure application workflows to align with healthcare provider processes and best practices.
Analyze and redesign workflows for improved efficiency, leveraging application capabilities to support optimal healthcare delivery.

Product Expertise

Develop and maintain in-depth knowledge of Novari Health's products, becoming a go-to expert for internal teams and clients.
Provide insights and recommendations for product development based on industry trends, user feedback, and technological advancements.

Organizational Responsibilities:

Compliance with all applicable privacy legislation
Compliance with all employment legislation
Compliance with all Novari Health policies & work procedures
Ownership of a valid passport
Participation in an inclusive and supportive team environment

Education and Experience:

Completion of a college or university program in computer science, business administration, or healthcare
Work Experience in healthcare field with direct interaction with clinical systems.

Working Conditions:

Employee may sit for prolonged periods of time
Prolonged periods of time viewing computer monitor and keyboarding
Tight deadlines, with multiple and rapidly changing priorities
Interacting with internal and external stakeholders
Open office floor plan means noise and a regular flow of people around the office.
Employee may be required to travel (overnight) as required.

Hours of Work:

Workweeks are five days, Monday to Friday, 8 hours per day, starting at 0800, 0830 or 0900, as agreed upon between the employee and their manager.
Minimum hours of work each week is 40, unless otherwise agreed to between the employee and their manager.
Employee may be required to work additional hours, including weekends

To Apply:

Join our innovative team as we expand into new markets and transform the healthcare industry. Apply today!

Please submit a resume, cover letter and a list of references with salary requirements. Please, no phone calls or drop-ins. Information on us, our solutions, partners, and clients are available at http://www.novarihealth.com. Only candidates selected for an interview will be contacted. Novari Health is committed to inclusive and accessible employment practices. If you require an accommodation to fully participate in the hiring process, please notify the Recruitment Team.

Know someone who would be a perfect fit? Let them know!